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Telemarketing

This customer was again referred to us by the owner of a large local serviced offices – their client, Your Telemarketing, were so distressed by a number of issues that they were threatening to leave...

Issues

  • The BT Fibre broadband (FTTC) was shared by a number of companies and was so highly contended that it would often disconnect.
  • Your Telemarketing were using VoIP phones, and frequently they would either disconnect in the middle of a “pitch”, or the quality was so poor that both parties would agree to end the call.
  • Your Telemarketing had in excess of 50 clients they were currently or had been recently working with. They needed to be able to make a call out using a specific number for each client, so if the call were missed and then returned, the correct client could immediately be identified.
  • Your Telemarketing were paying a high cost for the services (lines/calls and internet access) that was not good value and not of a suitable quality.

Solution  

Design Communications carried out a detailed audit of Your Telemarketing's existing system, and more importantly what they needed to achieve within a very challenging budget.

The solution was as follows:

  • Installed an on-premise IP PBX (iQ PBX) that offers high levels of functionality with sector-leading cost-effectiveness.
  • Provided a dedicated Fibre Broadband product that had Quality of Service (QoS) as a vital component of the voice element. This was a converged product that – as well as QoS – provided enough dedicated bandwidth for the voice.
  • All Your Telemarketing clients had their own direct dial allocated – outbound calls were made using the correct direct dial for each client and any incoming calls were immediately identifiable and answered in the name of the correct client
  • Costs – Your Telemarketing were delighted that a brand new solution with all the functionality they had hoped for was done at the same price as they were currently paying i.e. it was cost neutral.

 

For further information or to book a demo, please contact the sales team below

Sales Team

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