About Us

Established over 20 years ago, Design Communications has rapidly built an enviable reputation for excellent service and are at the forefront in specifying and designing business telecommunication solutions. Design Communications provides a full telecommunications consultancy service to business users. Working with manufacturers and network providers ensures unbiased recommendations and allows supply of the right system to meet particular applications and budgets. Design Communications’ senior consultants have a wealth of knowledge and experience stretching back to the earliest days of the liberalised market ensuring that the customer is provided with the most cost effective technology available in the UK market. From new premises in Suffolk, Design Communications operates all over the country offering consultancy, supply, installation and maintenance of telephone equipment.

DESIGN COMMUNICATIONS SERVICES TO BUSINESS

TELEPHONE SYSTEM AUDITS
Design Communications will provide an accurate audit of companies’ current telephone costs. This service enables our consultants to highlight areas where costs and equipment can be rationalised or improvements in image or efficiency made


SPECIFICATION SETTING

The purchase of the wrong telephone system can be a costly mistake. By asking Design Communications to establish your exact requirements, you will be able to steer around the pitfalls.


INSTALLATION
Voice and/or Data wiring (to Category 5e or Category 6), programming and commissioning is handled by our engineers. The work is carried out to all the relevant standards and codes of practice. Each engineer is equipped with an estate car, test and installation equipment, a stock of standard/common parts & mobile phone. Before installing a new telephone system our engineers will have been trained to the manufacturer’s highest standard and will have passed all the requisite exams for this level.

THE RIGHT CHOICE AND TYPE OF SYSTEM BY DESIGN

Design Communications makes sure that a new telephone system fits the customer’s mode of operation and not vice versa. 

FACILITIES
From the new freehold offices near Bury St Edmunds we are able to offer a fully equipped showroom facility. Our range of portable demonstration models is available for you to see a working system at your premises. 


NETWORK CHOICE BY DESIGN
The liberalisation of telecommunications has achieved much of what it was set up to do. Since the 1981 Telecommunication Act the market has blossomed. The effect of competition has encouraged a far more positive attitude to service among suppliers. The legislation has produced new technology, new standards, new products and new services. In addition to an ever increasing choice of equipment the creation of alternative value added networks means that for many important decisions need to be made. For all companies the decision and the choice is now vast .Design Communications ensures that all clients are aware of the available options and our sister company Calls by Design Ltd is a specialist in this complex arena.

SYSTEM ENHANCEMENT BY DESIGN

Design Communications provides a total package. When customer requirements go beyond a simple telephone system, Design Communications has the experience and expertise to assist.


PUBLIC ADDRESS AND ON-SITE PAGING
For many companies contacting staff who are not tied to a desk is a constant problem. With the aid of Design Communications it is easy to integrate zoned public address or on-site paging. Extending your telephone system in this way enables businesses to run more efficiently as there is a reduction in the time spent trying to unsuccessfully contact staff. A fully integrated system makes operation as easy as dialing an extension but increases the chance of successful contact.


VOICE MAIL
Design Communications offers further efficiency to businesses. Voice mail is more than the name suggests. Automated attendant and call routing can compensate for busy switchboards answering calls and allowing callers to route themselves to the extension or department required. Staff have personal “voice mail boxes” where messages may be left to or by other individual or group of mail box users or indeed external callers from anywhere in the world at any time.


CALL MANAGEMENT
Recent independent surveys show that the potential to make savings on call costs is tremendous. Design Communications has shown many organisations how to achieve 25% reduction in calls and a drop in call duration. The overall result is a 20% reduction in call costs.


SPECIALIST INDUSTRY APPLICATIONS
The special requirements of many industries such as the newspapers, hotel and travel industries are catered for at Design Communications. The equipment to enhance the telephone system and make it work for the business is explained and the options available are presented, from computer systems for guest/customer reservations to screen printed telephone handsets which emphasise hotel/company image and reduce handset pilfering.


HOTEL FRONT-OF-HOUSE SYSTEMS
Design Communications will attach a specially designed computer system to the hotel telephone equipment, to provide the hotel manager with a powerful customised package that can improve occupancy rates and reduce administration time to enhance profits. 


AUTOMATIC CALL DISTRIBUTION (ACD)<
Travel, software and insurance companies among others rely on telephone calls for sales, support and bookings. Design Communications can provide the right product enabling the maximum number of calls to be answered with the minimum number of staff in the quickest possible time. Calls are answered in the sequence in which they arrive and are automatically connected to the first available agent/staff member. 


COMPUTER TELEPHONY INTERGRATION (C.T.I.)<
Voice and computer technology is racing ahead on a converging path. Design Communications are in an excellent position to advise if this technology is for you and more importantly- how, when and why!

CUSTOMER CARE
Design Communications will supply, install, project manage and maintain your telecommunication project and all stages of the project will be treated to the highest quality and level of service. Service continues beyond installation and training and dedicated staff are available to assist at any stage with requests, problem solving and back-up. Continued contact will be maintained for as long as you require our help and advice. 

BUSINESS POLICY
Design Communications is a professional and specialist company working in the telecommunications sector. It is the belief of the company that telecommunications should be a true service industry. The basic operational policy of the company is to establish a high quality service relationship with all clients. The professional status of the company is emphasised by the level of experience and knowledge that exists within the company. Most of the senior consultants hold degrees and all are trained to the highest level within the industry. The success in achieving the quality and level of service aimed for is best illustrated by the supply of equipment and working relationship with many leading UK companies.